Dear JetBrains, RE: Resharper 4 EAP Nightlies

Posted by Chad Myers on April 7, 2008

Dear JetBrains,

Thank you for putting it all on the line and having the stones to do public nightly builds as part of your ReSharper 4.0 EAP.  It takes a lot to hang it all out there like that and risk suffering public humiliation from some of the most demanding, cranky, and self-righteous customers there are, but you did it.

Some of them are awesome, some of them suck, but you respond and things generally get better and we see the progress and we sympathize with you as humans trying to make software and tripping and stumbling as you go.

Here’s to you, Mr. Compile-and-Publish-Nightly-IDE-Extensions-builds. We salute you!

Take note, other commercial software vendors…

Sincerely,

No one of consequence

About Chad Myers

Chad Myers is the Director of Development for Dovetail Software, in Austin, TX, where he leads a premiere software team building complex enterprise software products. Chad is a .NET software developer specializing in enterprise software designs and architectures. He has over 12 years of software development experience and a proven track record of Agile, test-driven project leadership using both Microsoft and open source tools. He is a community leader who speaks at the Austin .NET User's Group, the ADNUG Code Camp, and participates in various development communities and open source projects.
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  • http://www.elegantcode.com Chris Brandsma

    Can I sign that as well?

    Sincerely,

    Also, no one of consequence.

  • http://www.lostechies.com/blogs/sean_chambers schambers

    This is one of the best aspects of ReSharper is that they LISTEN. if only some other companies (none spring to mind) can do the same!

  • Tim

    Do you have a known ‘awesome’ build you can comment on? I think I’m on a sucky one and need to install a better one.

  • http://jimmybogard.lostechies.com Jimmy Bogard

    I’ll sign that too.

    Sincerely,

    Someone of _extreme_ consequence.

  • http://www.jetbrains.com Dmitry Lomov

    Chad,

    The good thing about our work is that we have an absolutely fantastic people who are willing to download and try our not-always-quite-ready-for-prime-time nightlies and suffering through all the exceptions, bugs and not-exactly-ready features – giving us the extremely important, valuable, and very often well-though-out input along the way.

    I honestly do not know what we did to deserve this :)

    Thanks a lot!
    Dmitry Lomov
    Technical Lead for ReSharper

  • http://chadmyers.lostechies.com Chad Myers

    @Tim:

    767 is good. JP Boodhoo is using 771 this week in his training class and it has endured no less than 15 hours of extreme JP torture and lived to tell about it, so that one is a good bet, too.

    @Dmity: Thanks for commenting! Keep up the good work. I don’t mind bugs and missing features because I know that you guys are at least looking at them and I have a high degree of assurance that a fix attempt will be made. That’s all I ask!

    I hate when I file a bug report with other companies and it’s surreptitiously closed without so much as an explanation.

    I understand you can’t fix ALL the bugs, but the fact that you at least consider them and comment on them is a huge step forward for customer service.

  • http://jdscolam.blogspot.com Jon Scolamiero

    ::sings:: “Real teams of genius…”

    I think DevExpress listens as well (www.devexpress.com) though they don’t have nightly builds :(.

    Keep up the good work R# 4 team!

  • http://agilology.blogspot.com/ Jeff Tucker

    Yes, jetbrains does listen and I thank them for it. I never expected to hear back from them on my feedback on TeamCity. If you guys are reading this, thanks for fixing the personal build visual studio plugin/tortoise exception issue.