What are you solving for?

Exactly!

I am always amazed of how much software is created with the intention of solving a business problem, only to be deployed to production and not deliver any value to the organization.

Some will argue that this is what the short feedback cycles of most Agile methodologies provide. They give you insight from the customer directly, to determine if you are solving their problem but this is where software development is an immature industry. For example:

I always like to give the example of the patient that visits the doctors office complaining that his arm has been hurting after falling off his ladder.  He has iced it over, rested it and has even went to far as to self medicate in an effort to subdue the symptoms. The patient then proceeds to tell the doctor that he thinks he must have bruised his rotator cuff and is wondering what his options are to help with this self diagnosis. After a couple of minutes of the doctor looking over a couple of x-rays, the doctor turns to the patient and says, “Your problem isn’t your arm, it’s your back. You have damage to one of your vertebrae that is causing you to feel pain in your arm.” 

If this were software development we would have already amputated his arm and given him a new bionic one that would enable him to lift a small car.  All the while not solving the root issue but boy what a wonderful technical achievement we would have created.

Joe are you telling me that we shouldn’t listen to the customer? NO! Just like a “good” doctors listens attentively to his patients concerns, carefully weighing every fact of the case. He reserves his diagnosis until he has ran several test and determined if the “data” supports his conclusions. He relies on years of experience and training in order to come up with the best remedy for that diagnosis.

So ask yourself are you solving the symptom, or are you curing the illness?

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    About Joe Ocampo

    My personal philosophy is simple: "Have a good strategy that sets the environment for success through the enablement of the whole. Be agile but with a mind towards pragmatism. Delegate to the best qualified individuals, but don’t be afraid to involve yourself in all parts of a job. Treat everyone with respect, humility, and with a genuine pursuit towards excellence." Respected business and technical leader with expertise in directing organization towards effective results driven outcomes. Proven ability to perform and communicate from both technical and business perspectives. Strong technical and business acumen developed through experience, education and training. Provides the ability to utilize technology, harness business intelligence and execute strategically by optimizing systems, tools and process. Passionate about building people, companies and software by containing cost, maximizing operational throughput and capitalize on revenue. Looks to leverage the strengths of individuals and grow the organization to their maximum potential by harnessing the power of their collective whole and deliver results. Co-Founder of LosTechies.com
    This entry was posted in Agile Project Coaching & Management, lean. Bookmark the permalink. Follow any comments here with the RSS feed for this post.

    13 Responses to What are you solving for?

    1. I find the comparison somewhat twisted. The patient attempts a self-diagnosis in an area of expertise that is not his, while an IT-consultant must rely on the expertise of a customer explaining the symptoms (business problem). The customer can be lucky if the consultant has an understanding of what the customer is talking about. ITs area of expertise is comparable to the doctor’s understanding of medication & surgery and its imminent (side)-effects. Knowledge about software development may not help you to get down to the real cause of some symptomatic hiccup.

      btw, doctors cock up more often than we’d like to think. If yours doesn’t I wouldn’t mind you giving me the address!

    2. Michael Dorfman says:

      Rotary cup? You mean rotator cuff.

    3. Rob Russell says:

      @Michael: The patient – along with his self-diagnosis – is incorrect. Don’t shoot the messenger ;)

    4. lilikindsli says:

      LjZhyg I want to say – thank you for this!

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